Acquisition of basic knowledge in the field of quality management from the aspect of modern approaches to quality and their application in real systems
History of quality
Development and definition of quality, quality management evolution; costs of quality
Standardisation of quality
Methods and tools for quality management, impact of quality on business results
Obavezna literatura:
- Lazibat T. Upravljanje kvalitetom. Zagreb: Znanstvena knjiga d.o.o.; 2009.
Dopunska literatura:
Lazibat T. Poznavanje robe i upravljanje kvalitetom. Zagreb: Sinergija-nakladništvo d.o.o.; 2005.
Lazibat T. Sustavi upravljanja kvalitetom u visokom obrazovanju. Zagreb: Sinergija nakladništvo d.o.o.; 2005.