The aim of the course is to familiarize students with the specifics of management in dentistry and health care in general; acquisition of personal, interpersonal and communication skills for effective management in health care; acquisition of skills for dealing with people and problems and resolving conflicts; familiarization with the relationship between management and globalization and ethical issues in management; acquisition of knowledge about information and communication technologies in health care and financing of health care systems; familiarize with the risks of the Croatian health care system; acquire basic knowledge of modern management in dentistry and health care in general; acquire knowledge and skills of organization and management as basic requirements for achieving goals; familiarize with the profile of success, motivation, characteristics of teamwork and team building; acquire knowledge and skills in conflict management and negotiation.
Introduction to management. Personal skills. Interpersonal skills. Communication skills. Employee management. Problem management and decision making. Dealing with conflicts. Management of change. Ethics in management. Management and globalization. Specifics of management in healthcare and dentistry. Information and communication technologies in health care. Financing of health care systems. Risks of the Croatian health care system. Modern management in health care. The art of organizing - achieving goals. Profile of success. Motivation. Working group. Team and team players. Team building. The art of conflict resolution and negotiation. Emotional intelligence. Communication.
Required course materials:
Balen S. Menadžment u zdravstvu. Osijek: Medicinski fakultet Sveučilišta J.J. Strossmayera u Osijeku, studio HS Internet; 2015.
Supplemental course materials:
- Vodopija Š. Uspješno organiziranje i vođenje. Rijeka: Grafo Žagar d.o.o.; 2006.
- Hall D, Bennett D. Osobitosti za uspješno poslovanje. Osijek: Ekonomski fakultet u Osijeku; 2010.
Upon completion of this course, students will be able to:
1. Define the concept of management in dental medicine and describe the specifics of the same
2. List the basic principles of management
3. Describe the relationship between management and globalization
4. Show the possibilities of using information and communication technologies in health
6. Explain the financing of health systems
7. Manage the dental practice and organize teamwork in it
